Refund & Payment Policy

Last updated: July 4, 2026

The Simple Version

  • If you cancel, you don't get a refund (you got what you paid for up to that point).
  • If we break something, we refund only the affected portion.
  • If you already used a feature, you can't get that fee back.

1. Payment Plan: What You're Paying For

When you pay, you're paying for access to MDMist for the time period you chose (monthly, 3-month, annual).

Once you've had access to MDMist for any time at all, you've used the service — refunds don't apply to time already used.

2. If You Cancel (No Refund)

You can cancel anytime. Cancellation is immediate, and no refund applies to the period you already paid for.

Example: You buy 12-month access for ₹12,000 on Jan 1. On Feb 1, you cancel. You've used 1 month; you don't get ₹11,000 back.

3. If Your Account Is Paused (Non-Payment)

If a payment fails (card declined, bank blocks it, etc.), your account is paused, not charged twice. You keep read access.

Once you renew or get a free extension, you're back to normal.

No refund issue here — we didn't charge you for time you couldn't use. We just paused it.

4. If Your Account Is Closed (No Refund)

If you close your own account, that's a cancellation. No refund.

Example: You paid for 3 months on Jan 1. On Jan 15, you close it. You got 15 days of access; 75 days' worth of payment is not refundable.

5. If We Break Something (We Refund)

If MDMist has a bug that breaks a feature you paid for (e.g., "send campaigns" doesn't work for 24 hours), and it's our fault:

  • Contact support and tell us what happened and when.
  • We review and decide if it was genuinely our fault.
  • If yes, we refund the portion of your fee affected by the outage (usually a small percentage of your monthly fee).

Example: A 24-hour outage during a 30-day month = roughly 3% refund.

We'll email you with the refund amount. It happens within 7 business days.

6. AI Credits: What You Buy Is What You Use

If you buy 1,000 AI credits for ₹1,000 and use 800, you've used the service. The 800 used credits cannot be refunded. You keep 200 credits.

If you buy credits and never use them, they don't expire (you can use them anytime). But if you cancel, unused credits are gone.

7. Custom Work (No Refund)

If we do custom work for you — like setting up your account, integrating with your CRM, training your team — once that work is done, you've got it. No refund on completed work.

8. If We (MDMist) Cancel You

We can cancel your account if:

  • You break our rules (spam, fraud, etc.) — no refund.
  • We decide to shut down the business — we refund your unused prepaid fees.

Example: You paid for 3 months on Jan 1, and we shut down on Jan 15. You get about 75 days' worth refunded.

9. How to Request a Refund

Email us: hq@mdmist.in

Tell us:

  • What happened
  • When it happened
  • Why you think you deserve a refund

We'll respond within 5 business days.

10. Refund Method

Refunds go back to the same card / bank account you paid from. It can take 5–10 business days for your bank to show it (not our delay, banks are slow).